Want to get that much-coveted upgrade on your next flight?
There's a simple phrase you can use that will increase your chances.
Just mention the phrase "revenue management" to an airline reservation agent.
Best selling author Tilly Bagshawe says that's the right combination of words to help you unlock an upgrade.
An airline's revenue management department tells reservation agents what they're allowed to offer customers...
Meaning if you request to talk to them directly, you'll be able to persuade the real decision-makers behind the decision makers.
But unfortunately there's a catch...
The strategy will only work if you're a VIP customer.
Which probably already means you're getting that upgrade anyway.