Mars plans to compensate recall customers with own products, not cash

Mars is planning to compensate consumers that have bought recalled chocolate products by offering them new goods rather than cash, a spokesman said.

"Consumers can choose which of our products they want and of course they'll get a bit more on top," a spokesman for the US-based food company said Wednesday in Viersen, Germany, near Dusseldorf.

Customers are showing mixed reactions to the plan, the spokesman said.

Mars issued a voluntary recall on Tuesday of several chocolate bar brands in countries around the world after a 0.5-centimetre piece of plastic was found in one of its products in Germany, which could possibly be a choking hazard.

The recall includes items packaged as Snickers, Mars, Milky Way and Celebration chocolates, which will be destroyed upon return.

The recall is being carried out in all EU countries except Bulgaria and Luxembourg, as well as Algeria, Angola, Australia, Bangladesh, Egypt, Ghana, India, Iran, Israel, Jordan, Lebanon, Libya, Madagascar, the Maldives, Mauritius, Morocco, Nepal, Norway, Saudi Arabia, Serbia, South Africa, Sri Lanka, Sudan, Switzerland, Taiwan, Tanzania, Tunisia, Turkey, Ukraine and the United Arab Emirates.

It is also taking place in the French territories of New Caledonia and Reunion, as well as the Palestinian Territories, according to the European Commission, the European Union's executive.

The company said the easiest way for consumers to determine whether they have a product that has been recalled is to look for the words Mars Netherlands on the label, but not all products made at the facility are affected.

Last update: Tue, 28/06/2016 - 17:25
Author: 

More from World

Watchdog: Over 60 per cent of east Aleppo captured by Syrian regime

More than 60 per cent of the rebel enclave of eastern Aleppo has now fallen to Syrian government forces, a...

Nine dead, 25 missing after fire at California warehouse party

At least nine people died and 25 were missing after a fire broke out during a party at a warehouse in the US state...

Car bombing in Baghdad kills at least four, injures 10

A car bomb exploded Saturday in the Iraqi capital Baghdad, killing at least four civilians, police and witnesses...

Egypt's top court revokes police power on protests

Egypt's top court has quashed power granted to police to ban street protests.

Indonesian police release seven accused of treason

Indonesian police on Saturday released seven people, including two former generals and a rock star, a day after they...